We understand that accidents happen, people get sick and/or emergencies occur. We will do our best to accommodate these rare occasions with grace. Unfortunately, we do record these occurrences so as to prevent abuse of the policy. We understand this may come across as shrewd and our goal is to be preventative in order to protect and accommodate our team and guests.

Thank you for your understanding!

Grace & Exceptions

In the event that you need to cancel your appointment, please be sure to give us a minimum of a 24-hour notice. This allows other guests to book an appointment during this time slot. Any appointments that are canceled with less than a 24-hour notice are subject to a cancellation fee of 50% of all scheduled service(s). Any appointments that are ‘no show’ will be subject to 100% of all the scheduled service(s).

Our Policy for Our Everyday Guests

Our Bridal packages require a reservation prior to the wedding date. A 50% non-refundable down payment is due at the time of reservation and some packages may include additional fees. All Wedding Party & Bridal service appointment cancellations will need to be made 90 days before the scheduled appointment date(s).

Our Policy for Brides

Our policies